Blog Post

Miss MPS’ call answering service shows record growth

Sharon Danquah • Jan 01, 2020

Our Virtual Receptionists handled 36% more calls during 2019

Miss MPS Virtual Receptionist
We are delighted to announce that 2019 saw a significant increase in demand for our call answering service here at Miss MPS, with annual growth in calls rising by 36%.

Most often, our team of virtual receptionists take calls when our clients are out of the office in meetings or are short-staffed – they rely on us to provide the same continuity of service as if they themselves were picking up the phone.

We’d like to think we have done a pretty good job of that, shown by some of our clients using us as full-time receptionists. We don’t just take calls; we take orders, speak to suppliers and manage diaries so that our clients are using their time as efficiently as possible.

Our Managing Director, Clare Runham, commented on the news;

“I am ecstatic that our clients see the value of our call answering service. It has always been my aim to provide more than just message taking, and it’s been important to be able to prove that we can provide the service from our offices here in Kent, so that quality of service is never diluted. I’m grateful that our clients recognise and value what we do.”

Our fantastic team based at our East Malling office answered more than 16,000 phone calls during 2019. With our research earlier in the year showing that 34% of small businesses are missing potentially vital calls, having us to pick up the phones means no opportunity is missed!

Here’s to an even better 2020!

A reminder of our Virtual Receptionist packages…

  • All calls answered here in Kent by our in-house team
  • No minimum term contract – use us only when needed
  • Starting price of £25pm, plus £1 per call

What to learn more about how we help? Our website is full of information, prices and endorsements from our current clients. Start on our dedicated Virtual Receptionist service page, or give us a call on 01732 757 870 to discuss your requirements!
02 Jun, 2023
In today's fast-paced and demanding work environment, leaving the office early may seem like a distant dream for many. But fear not, because we hold the secret to achieving this elusive goal: the exceptional powers of a Virtual Assistant (VA)! With our efficiency, resourcefulness, and knack for managing tasks, we can be your ultimate ally in reclaiming your precious time and bidding farewell to the office earlier than ever before. So, sit back, relax, and let's explore how as a VA we can work our magic and help you achieve your much-deserved early departure. 1. Master of Organization: Our organisational skills are akin to those of a superhero. We possess the extraordinary ability to streamline your workload, ensuring maximum efficiency and minimal time wastage. By entrusting us with tasks such as scheduling, calendar management, and email prioritisation, you can rest assured that your day will be optimised to its fullest potential. With our meticulous planning, we will help you stay on top of your responsibilities and complete tasks well ahead of schedule, giving you the freedom to leave the office early with a sense of accomplishment. 2. Defending the Fortress: Picture this: You're about to call it a day when your phone starts ringing incessantly, demanding your attention for urgent matters. Fear not! Your trusty VA has got your back. You could have the ability to hand over all calls, screen emails, and handle enquiries, ensuring that only the most crucial and time-sensitive matters reach your ears. With our impeccable judgment and communication skills, we can efficiently handle routine queries, saving you from being tied down by distractions and allowing you to exit the office in triumph. 3. Supercharging Productivity: A VA is a productivity powerhouse. Armed with an array of digital tools and automation techniques, we can work wonders in enhancing your output. From research and data analysis to social media management and account handling, we can tackle tasks that would otherwise devour your precious time. With our assistance, you can harness the full potential of your working hours, completing assignments swiftly and efficiently. The result? Early departures become your new reality. In the age of Virtual Assistants, leaving the office early has transitioned from a mere aspiration to an achievable reality. By harnessing the organisational prowess, gatekeeping finesse, productivity superpowers, and task delegation mastery of a VA, you can bid farewell to your desk earlier than ever before. So, embrace the modern world of remote assistance, unleash the power of a VA, and enjoy the sweet taste of freedom as you leave the office early, knowing that your productivity has never been higher. It's time to make early departures your new office norm! Call us today on 01732 757 870 and leave the office early next Friday!
23 May, 2023
As a virtual assistant, I've often thought about how my job is a lot like a glass of wine. Yes, you read that right – a glass of wine! I know it sounds a little strange, but bear with me and I'll explain. First of all, both virtual assistants and wine come in many different varieties. Just like there are different types of wine – red, white, rosé, sparkling – there are also different types of virtual assistants. Some are designed for basic tasks like scheduling appointments, while others can handle more complex tasks like managing your entire email inbox and bookkeeping. Secondly, both virtual assistants and wine can help you relax and unwind. After a long day of work, there's nothing like pouring yourself a glass of wine and letting your stress melt away. Similarly, a virtual assistant can take care of all the little tasks that add up and cause stress in your daily life. Need to schedule a meeting? Done. Need to book accommodation for a business trip? Consider it taken care of. As well as this when you buy a bottle of wine from a reputable winery, you know that you're getting a high-quality product that will taste great. Similarly, when you choose a well-known virtual assistant, you can trust that it will perform the tasks you ask of it reliably and accurately. Finally, both virtual assistants and wine can be a little unpredictable. You never know exactly what you're going to get – sometimes the wine might be too sweet, or the virtual assistant might make a bigger difference to your life than you had imagined. But just like you grow to love the unique qualities of different types of wine, you will also grow to love everything about your virtual assistant. So there you have it – virtual assistants and wine may seem like an unlikely pairing, but they actually have more in common than you might think! Whether you prefer a glass of red or a virtual assistant that can handle all your scheduling needs, both can help make your life a little easier (and maybe a little more fun). Why not give us a call and start to de-stress your life today?
19 May, 2023
Virtual assistants have become increasingly popular in recent years as more businesses and individuals are realizing the benefits of having a remote assistant. However, there are still some common misconceptions about virtual assistants that prevent people from hiring them. In this blog, we’ll explore these misconceptions and explain why you should consider hiring a virtual assistant for your business or personal needs. Misconception 1: Virtual assistants are too expensive. One of the most common misconceptions about virtual assistants is that they are too expensive. While it’s true that hiring a full-time virtual assistant can be costly, there are plenty of options for those on a budget. For example, you can hire a virtual assistant on a part-time basis or for a specific project. Additionally, virtual assistants are often more affordable than hiring an in-person assistant because you don’t have to worry about providing them with office space, equipment, sick and holiday pay. Misconception 2: Virtual assistants are not reliable. Another common misconception about virtual assistants is that they are not reliable. Some people worry that because they are not working in the same office as their assistant, they won’t be able to monitor their work. However, virtual assistants are just as reliable as in-person assistants. In fact, many virtual assistants have a strong work ethic and are highly motivated because they want to maintain a good reputation with their clients. Misconception 3: Virtual assistants are not skilled. Some people assume that virtual assistants are not skilled because they do everything. However, virtual assistants are often highly skilled professionals who specialize in a variety of areas. For example, you can hire a virtual assistant who is a social media expert, a copywriter, or a graphic designer. You can also find virtual assistants who specialize in more administrative tasks like scheduling, email management, and bookkeeping. Misconception 4: Virtual assistants are not able to communicate effectively. One of the biggest concerns people have when hiring a virtual assistant is that they won’t be able to communicate effectively. However, virtual assistants are often excellent communicators who can adapt to their client’s communication preferences. Many virtual assistants use tools like email, chat, video conferencing, CRM systems and project management software to stay in touch with their clients. Misconception 5: Virtual assistants are only for businesses. While virtual assistants are often hired by businesses, they can also be a great asset for individuals. For example, if you’re a busy professional who needs help managing your personal life, a virtual assistant can help with tasks like scheduling appointments, booking travel, and managing your inbox. Virtual assistants can also help with personal projects like planning a party or researching a vacation destination. So why you should hire a virtual assistant? Now that we’ve debunked some of the common misconceptions about virtual assistants, let’s talk about why you should consider hiring one. Here are some of the benefits of working with a virtual assistant: • Increased productivity: By outsourcing tasks to a virtual assistant, you can focus on the tasks that are most important to you. • Cost savings: As we mentioned earlier, virtual assistants are often more affordable than in-person assistants. • Flexibility: Virtual assistants can work on a part-time basis or for a specific project, which gives you more flexibility. • Access to specialised skills: Virtual assistants often have specialised skills that can help you to complete tasks more effectively. • Improved work-life balance: By delegating tasks to a virtual assistant, you can improve your work-life balance. Virtual assistants are skilled professionals who can help you increase productivity, save money, and improve your work-life balance. What are you waiting for, get in touch today to find out how we can help you with your business or personal needs.
More posts
Share by: